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Exchanges:
Customer satisfaction is #1 at NorthCoastMX.com. If you have ordered an incorrect product, we will be happy to exchange your purchase(according to our guidelines below) as long as the item is returned in its original unused and resalable condition including all original attached tags, stickers, packaging, etc. Please do not damage the packaging or remove the tags and/or protective coverings from your merchandise until you've determined that it is the correct item size or fitment. All exchanges must receive approval within 10 days from receipt of goods. We will not accept any exchanges without an RMA number! Packages sent to us without a valid RMA number will be refused!! Customer satisfaction is a top priority with NCMX. Accepting exchanges, however, is very costly for us. For this reason we have established the following rates for exchanging merchandise with us. These exchange fees include shipping the product back to you, as well as our time, resources, and cost of shipping your wrongly sized order back to our distributors. To save money we strongly suggest trying the product on before placing your order. Here is how it works: Helmets - $20 exchange fee Exhausts - $25 exchange fee (Unopened full systems and slip-ons ONLY) Tires - $30 exchange fee Apparel-15% Exchange fee All other items not listed above will be charged a general $10 exchange fee. All merchandise exchanged must be in its original, new, unused, unworn condition and must include all original undamaged packaging and instructions as well as all tags, protective covers, and other items that may have been attached to the merchandise. Failure to satisfy this requirement may result in your return being refused. Please insure all packages you plan on returning as we are not responsible for goods received damaged during shipping. These damaged goods become the property of the buyer if not shipped adequately and you may be charged to send them back. If you should decide to exchange for an item of lesser value and the difference in price between the new item and the exchanged item is greater than $50 then the entire difference will be applied as in store credit. Returns: NCMX.com will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused!! Requests must be made within 10 days from receipt of goods. Refused orders and/or returns made without exchanges shall be subject to a 20% restocking/handling charge. Merchandise must be returned pre-paid as NCMX.com will not accept any returns sent COD. Sorry, we cannot refund shipping charges for any return or exchanges. All returned merchandise must be in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc. Following these guidelines will prevent any unnecessary charges. Any Special Order, electrical and fiberglass parts are not returnable. Please make sure you know exactly what you want before ordering!! All returns or exchanges must be received within 10 business days from the date the RMA is issued! Any returned items that do not follow the most general guidelines will be returned and no credits will be issued Please contact us: returns@northcoastmx.com for an RMA Number Send your returns to this address(NO COD'S): NorthCoastMX.com 300 Carlsbad VIllage Dr. Suite 108A-368 Carlsbad, Ca 92008
Order Cancellations/Changes:
Please be sure you want something before you order it!
In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Size change requests after the order has been placed will be subject to the appropriate exchange fee.
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